Help Center

JollyWagger is a membership program for pet-owners which help them choose better products and services, save on everything and spend more quality time with their pets. A member pays a fixed monthly amount (basis his/her pet's profile) and receives a constant supply of most of the products and services which the pet requires each month. 

A JollyWagger membership includes premium products and services that your pet needs and deserves each month: 

• Food of your choice (kibble/kitchen-cooked, any brand) in suitable quantity
• Treats
• Toys
• Accessories
• Free Bath vouchers (redeemable at premium partner salons in Gurgaon)
• Free Day-Out vouchers (redeemable at partner dog parks and cafes in Gurgaon)
• Birthday celebration
• Medical insurance is coming soon, and will be automatically added to your membership (we’ll help with the paperwork)
• Other services which we may offer from time to time, like pick & drops, invites to JollyWagger parties and other events, discounts at partner outlets, etc.

Your membership will be fully customised on the basis of your pet’s breed, age, eating habits, etc. 

• You can choose the type and brand of food your pet prefers
• We’ll adjust the quantity of food according to your dog’s profile (however, you can have it further customised by calling us) 
• We’ll send you a new set of premium products like toys, treats, accessories, etc. every month on the basis of your pet’s profile - these will be a surprise and you cannot select these 
• For services like baths, day-outs, etc, you will be able to choose any of the partners listed on our website each time

Currently, only dogs. Dogs of all breeds are welcome - for toy and giant breeds, call us before you subscribe and we’ll create a more personalised membership plan for you. 

Soon, we’ll start with cats as well - subscribe to our newsletter at the bottom of this page so that you don’t miss the announcement. 

Did you know that Gurgaon has the highest per-capita pet dog population in India? We have started with Gurgaon and if folks here are happy with us, we’ll reach you wherever you are in no time!

The membership fee is a fixed amount which is charged on a monthly basis. The amount depends on your dog’s profile and the food option selected by you. 

When you set up your membership, you will also set up a recurring payment, so that the membership fee can be automatically charged from you each month. This is easy if you use your credit card. If you would like to use a debit card or another mode of payment, call us at 8800 162 564 and we’ll help set up your subscription.

You can cancel your membership at any time simply by clicking Cancel in you customer dashboard, or by calling us at 8800 162 564 or by mailing us at hello@jollywagger.com. Once you cancel, you will not be charged again. If you have already paid for the current month, you will continue to be eligible for all membership benefits in the current month. 

If you have been charged for the current month, but you would still like to cancel, you will need to send us a mail at hello@jollywagger.com within 48 hours of payment. We will cancel your membership and refund your full amount, no question asked.

• If you mail us a cancellation request after 48 hours of payment but before your order is shipped, we will evaluate the request on a case to case basis, as there is a possibility that your order may have been prepared. 

• If you mail us a cancellation request after your order has been shipped but before it is delivered, we will need to evaluate the request on a case to case basis. We may not be able to refund your amount, or we may need to deduct to and fro shipping costs.

• If you mail us a cancellation request after your order has been delivered, we may not be able to refund your payment. You will continue to be eligible for all membership benefits for the current month.

We understand that different people have different choices. If you would like to return all the products and cancel your membership after you receive your first shipment, we will accept the return and refund your payment if you could kindly ensure the following:

1. Intimate us that you would like to return the shipment within 24 hours of delivery of the shipment by mailing us at hello@jollywagger.com 
2. Ensure that all products are in the same condition as received - unopened, undamaged, labels intact
3. Ensure that all the service vouchers received in your membership kit are unused and undamaged
4. Pack all the products and service vouchers in the same box that you received them in

Once you confirm on the above points, we will arrange for a reverse pickup of your shipment. Your payment will be refunded only after the shipment is returned to us and checked by our team. We may deduct the to & fro shipping cost and, in case any product is found missing or damaged, we may deduct the price of such products. 

From the second month onwards, products cannot be returned once delivered (unless there is a manufacturing defect), and membership fee for the current month cannot be refunded once products are delivered. 

In case there is a manufacturing defect in a specific product, we will be happy to replace it for you if you could kindly ensure the following:

1. Intimate us about the defective product within 24 hours of delivery of the shipment by mailing us at hello@jollywagger.com 
2. Ensure that the product is in the same condition as received - unopened, undamaged, label intact

Once you confirm on the above points, we will arrange for a reverse pickup of your shipment. Once the shipment is returned to us, we’ll ship you a new product in its place.